How do I send a bulk message to all patients?

If you want to send a bulk message to all patients, please send us an email to with the below information:

  • Message content - Please note that messages cannot include any special formatting, such as:
    • Varying text sizes
    • Bold
    • Italics
    • Underlines
    • Colours
    • Bullet points

    Hyperlinks can be included but only in their raw form e.g., not embedded behind text e.g. Salve

  • Clinic site - If you are using Salve at more than one of your clinics, this will tell us patients from which sites should receive the message. 
  • Starting date and time - This will tell us when we should start sending the messages. Please note that the sending of bulk messages is staggered, so it may take a few hours for every patient to receive the message into their inbox.

Often, bulk messages need to target a specific group of patients rather than all. Some common criteria are:

  • Logged in during the last 30 days
  • Logged in during the last 60 days
  • Have appointments in the future

If you have different criteria, please include with it your request and our team will get back to you.

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