FAQs
General frequently asked questions
- Why are pages of the portal not loading?
- Where do I find our clinic's invite code for patients?
- How do I allow microphone and camera access for video calls?
- Why can't my patient log in/sign up?
- How do I check what medications and appointments a patient can see in their app?
- What information can partners of patients see?
- What happens when I unlink a patient and their partner in the EMR?
- How do I save, update or remove my password in Google Chrome?
- How do I create a new login for the Salve portal using MedITEX?
- How do I reset my portal password?
- How do I turn on notifications for the portal?
- Why is my patient's account not syncing?
- How do I get access to the admin panel?