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Messages

Send and receive chat messages with patients

  • About Messages
  • How do I start a chat with a patient?
  • How do I check patient messages?
  • How do I mark a conversation as resolved or unresolved?
  • How do I redirect a patient's enquiry to another team?
  • How do I search for messages?
  • How do I make a copy of a patient's message history?
  • How do I respond to an existing conversation?
  • How do I send a bulk message to all patients?
  • How do I set up message templates?
  • What are starred conversations?
  • How do I use message templates?
  • How do I view/download attachments from patients?
  • What are the green chips on some conversations? (IDEAS clinics)
  • How do I assign a conversation to myself or someone else?
  • How do I link to content in messages?
  • How do I upload, change, or delete a profile photo?

Categories

  • Getting started
  • Patient onboarding
  • Messages
  • Patients
  • Partners
  • Content
  • Medications
  • Appointments
  • Video calls
  • Patient web portal
  • Forms
  • EngagedMD
  • Lab results
  • Admin panel
  • Donor egg bank catalogue (Care clinics)
  • MedITEX
  • IDEAS
  • FAQs
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