What are starred conversations?

You can prioritise ongoing conversations with patients by starring them. When a conversation is starred, it gets moved to a separate tab within a message folder.

  1. On the Everything else tab, click on the empty star next to a conversation to send it to the Starred tab
  2. You can deprioritise a conversation by clicking on the yellow star and it will be moved back into the Everything else tab

You can view every folder's starred conversations at once by going to the Starred tab in All Unresolved:

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