How do I view/download attachments from patients?

Patients can send you files via attachments in messaging. When a patient sends you a file, it'll appear as a chat bubble in a conversation with them.

Viewing and downloading attachments

  1. Click on the file in the chat bubble
  2. The file will open in a preview window*
  3. Right-click on the file
  4. Click Save Image As...
  5. Choose which folder to save it into, then click Save

* Some file types, like Word docs, may not open in a preview window and will instead download directly to your browser's downloads folder.

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