How do I view/download attachments from patients?
When you receive an image or document from a patient, it'll just show the file name in the chat bubble with no preview. This is for privacy reasons, as we know a lot of staff terminals are in public facing areas like treatment rooms.
Viewing and downloading attachments
- Click on the file in the chat bubble
- The file will open in a preview window.* Right click on the file.
- Click Save Image As...
- Choose the folder into which you want to save the file and click Save
* Some file types, like Word Docs, may not open in a preview window and will instead download directly to your browser's downloads folder.