How do I use message templates?

Message templates can be used when starting a new conversation as well as when replying to an existing conversation.

Message templates need to be first created before you can use them. Please see here on how to set them up.

Using a template in a new conversation

  1. In the new conversation composer, click on the template icon at the bottom of the message box
  2. Choose your template from the dropdown list (you can view a preview when you hover over them)
  3. Make any necessary amendments
  4. Send!

Using a template in an existing conversation

  1. Click on the templates icon in the bottom of the message box
  2. Choose your template from the dropdown list (you can view a preview when you hover over them)
  3. Make any necessary amendments
  4. Send!
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